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Return Policy (30 Days)
If for any reason you or your gift recipient are not completely
satisfied with your purchase, you can return the purchase for a full refund or exchange for 30 days after
package delivery. It's that simple!
The Return Process
Please contact us at
firstname.lastname@example.org or 1-866-432-4936 to let us know
that you wish to return an item. We will immediately provide you with a Return Merchandise Authorization (RMA)
number which you must include with your item.
Depending on your location, we will provide you
with the appropriate return shipping address when you contact us.
All items must be returned in the original,
undamaged condition with the tamper resistant tag attached (if applicable) within 1 week of receiving the RMA
number. Items sold as a pair must be returned together (e.g., chains and pendants). Items returned without
the tamper resistant tag will not be accepted. Items which are scratched or damaged will be subject to a
repair fee. MyJewelrySource cannot accept any item which has been modified by another party for return.
Packages must be mailed to us within 1 week of
receiving your RMA Number by insured, priority mail or better. The customer is responsible for return
shipping costs and assumes all risks for loss or damage in transit.
Items returned without a RMA having been issued,
items returned without the original jewelry boxes, or items not postmarked within 7 days of receiving the RMA
number are subject to a $25 restocking fee. Items returned post-marked after 14 days of receiving your RMA
will not be accepted and returned. Goods shall not be considered accepted for return until we have received,
inspected and approved the returned item at our place of business. You will be notified by email when your
return has been processed.
The amount refunded will be the total price
paid less any shipping upgrade fees (e.g. 2nd day, overnight or international),
ring sizing non-refundable amount (for those who had us size
your ring prior to shipment as listed in the item description and shopping cart), and/or penalties (as described
above), if applicable.
For special and custom orders, the non-refundable
deposit cannot be refunded, even if the order has been cancelled prior to shipping.
Refunds are made by refunding the original method of payment, when possible. Otherwise, money will be
refunded by check.
International (non-US) Customers:
Click here for more information on international orders.
No Sales Tax for Anyone, Anywhere in the U.S.!MyJewelrySource, a California based company, will pay the sales tax due on all taxable
purchases from this website by California residents. In addition, we do not charge nor collect sales tax for any other state.back to top
Shipping Policy and Rates
International Shipping Policy
In-Stock orders placed by
5pm EST (2pm PST) will ship the
Same or Next Business Day. All items are in-stock unless
Ring Sizing: If ring sizing has been
selected, please allow
1-2 weeks for shipment. Please remember that nearly all of our rings can be
sized by your local jeweler or we would be happy to size your ring at a later date. For non-custom/special orders,
we size and return once for FREE for 30 days after you receive your purchase.
Overnight orders received after
5pm EST (2pm PST) on Friday will ship on the following
Monday. Orders which ship on a Friday will not be delivered until the following Monday unless a Saturday
delivery is requested. To request a Saturday delivery, please write "Saturday delivery requested ($15)" in
the "Comments" field of the Order Checkout Form. An additional $15 will be billed to your credit card for Saturday
Packages are shipped in plain and unmarked boxes
to assure privacy (and non-detection).
Please note that all packages are shipped insured with a signature required. For UPS shipments, only three delivery attempts are made after which time the package is automatically returned to us. If this occurs, the customer is responsible for the cost of re-shipment. If you will not be at your delivery address to sign for your package, please call UPS after the first delivery attempt to arrange for pickup at a UPS facility. A note will be left by UPS with instructions after the first delivery attempt.
US Shipping and Insurance Rates
All packages are shipped fully insured from our facility in Southern
California. Shipping insurance is free. International orders welcome.
|Ground (no PO boxes):
1-5 business days*
(See Map Detail Below)
|2nd Day Air (Continental US):
2 business days*
|Next Day Air (Continental US):
1 business day*
|Overnight - SATURDAY
|US Military (APO/FPO):
8-32 days: Dependant on Military mail system
|USPS Priority (Continental US)
1-5 business days
|USPS Express (Continental US)
1-2 business days
|Alaska, Hawaii, PR: 2nd Day:
2 business days*
|Alaska, Hawaii, PR: Next Day:
1 business day*
|* Business days do
not include weekend days.
** Guaranteed transit times do not include unexpected delays due to weather events.
International Shipping Policy
Ground Shipping Times
(from San Diego, CA):
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|| Secure Transactions |
Online security is of paramount importance when purchasing items on the internet. When you place an order, a secure
direct link is made between your computer and a secure e-commerce server with the highest level of internet security available today
(128 or 256 bit encryption depending on your computer configuration). You can be assured that your personal data will not be viewed, intercepted, manipulated, or obtained by
unauthorized parties. Actual credit card processing is performed through industry leaders in e-commerce security and secure
credit card processing.
Our shopping cart and checkout pages are secured through DigiCert. Less-important pages, where no
customer data is entered, are still secured on this site by RapidSSL. Additionally, order and customer data is only stored on
secure internet servers for
days after which time it is automatically deleted and only stored locally, on-site with extremely limited
access.No personal information whatsoever is ever rented or sold to other parties. You will never receive unsolicited
e-mails (SPAM) or telemarketing calls as a result of any transaction with MyJewelrySource.
For even more security, MyJewelrySource offers PayPal Check Out. When you purchase using this method, your credit card information is not
transmitted to MyJewelrySource. We will never see your credit card
MyJewelrySource accepts many payment options including VISA, MasterCard, Discover, Diners card,
PayPal™, and Amazon Payments™.
For standard orders (i.e., non-layaway,
non-special, non-custom) by credit card, your credit card is billed upon receipt of order. Amazon or
PayPal orders are also charged immediately by those parties. Only the non-refundable deposit is billed for
those orders which specify that a deposit is due. The balance is due when the item is ready to ship for those
An order is not considered accepted until we can
successfully bill your credit card or we receive your Amazon or PayPal payment. Prior to this time, orders
may be cancelled by us for any reason, including the sale of the item to another customer. Additionally, the item
price is subject to change prior to final approval by our company.
For non-standard orders (including orders with
special payment arrangements but excluding standard layaway orders), payment in full must be made within 2 weeks of
the agreed upon final payment date. After this time, prices may be subject to change or orders may be
For layaway orders: See next section "Interest
Free Layaway Policy".
Online orders can be
placed 24 hours a day though this website. You can be assured that your personal and billing information is
secure. You will receive an
order confirmation by email.
orders are gladly accepted. Please call us toll free at 1-866-432-4936. This is a great option
particularly if you have questions that you would like answered.
Fax orders are also accepted by completing the
Fax Order Form
and faxing to 1-819-549-1037. We will email you an order confirmation upon receipt of your order.
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Buy Now. Pay Later.
MyJewelrySource offers financing through the PayPal™ Bill Me Later® program. Unlike our layaway program, you will
receive your jewelry right away and still have the benefit of paying for it over time
(subject to credit approval). See the ad
below to see the current PayPal™ Bill Me Later® financing promotion.
If you already have a PayPal™ account:
Signing up for Bill Me Later® is easy. Simply select the PayPal checkout
option and select Bill Me Later®. If you are not already approved for Bill Me Later® enter your date of birth and social security
number for credit verification. No waiting- approval is within 30 seconds!
What if you don't have a PayPal™ account?
It's still easy! Select the PayPal™ checkout option. Select Create a PayPal account, select the
Bill Me Later® radio button at the top, and provide the requested information. No waiting- approval for Bill Me
Later® financing is within 30 seconds!PayPal™ has more than 117 million active accounts in 190 markets and 25 currencies around the world. PayPal
customers made 589 million transactions in Q3 2012, or 6.4 million payments per day.back to top
Layaway Policy -
Interest Free - No Prepayment Penalty
Many of our
items are one-of-a-kind. Use our interest free layaway plan to grab the item before it sells out and lock in the current price-
for up to a year!
MyJewelrySource currently offers 3 and 6 month layaway payment plans. If you wish to place an online order with the layaway option, simply select the
desired option at the bottom of the Order Checkout Form (step 2 of 3).
If payment is by credit
card: If you are paying by credit card or debit card,
your order total will be divided into equal monthly payments, to be billed automatically on the same day each
month. If you have a special request for the billing date each month, please indicate that in the comments
section of the order form. Otherwise, the payments will be billed on the same day of the month as the day the
order is placed. Your purchase will be shipped once the final payment has been made.
If you have a special circumstance in which a payment cannot be made, we will delay the
payment one time for up to one month, but the payment must be made up the next month. If the payment policy is
not met or you decide to cancel your layaway purchase, your order is subject to the following cancellation
penalties. Your layaway will be subject to cancellation if two monthly layaway payments are missed.
Extra Payments/Paying off your Layaway:
Layaway Cancellation Policy:
For 3 monthly payment layaway
plans, the cancellation fee is 10% of the original order total.
For 6 monthly payment layaway
plans, the cancellation fee is 20% of the original order total.
Please note that these amounts are
NOT in addition to any non-refundable amounts (eg., sizing or special orders). The
higher of the layaway cancellation/return fee, the individual item non-refundable amount for ring sizing, or any
non-refundable deposits for special orders will be used in determining any cancellation or non-refundable
Our 30 day return policy applies to layaway orders and the following non-refundable amounts apply.
For 3 monthly payment layaway plans, 10% of the
original order total is non-refundable.
For 6 monthly payment layaway
plans, 20% of the original order total is non-refundable.
Please note that these amounts are
NOT in addition to any fees for ring sizing or non-refundable deposits for special
orders. The higher of the layaway cancellation/return fee, the individual item non-refundable amounts for ring
sizing, or any non-refundable deposits for special orders will be used in determining any cancellation or return
After your initial (first)
payment, an automated email will be sent to the email address specified in your order
each time your credit card is billed or if the charge is rejected. It is your responsibility to make
sure that you are able to receive emails from us and to update your email address with us if it changes. If you
cannot or are not receiving your monthly emails, you must notify us so that we can contact you with any problems
in billing your credit card.
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Special Orders, Quotations, Pricing, Payment
& Cancellation Policy
- If you place a order which has a ring sizing restocking fee or non-refundable deposit,
you may cancel the order without penalty within 12 hours of placing your order. If you need to cancel your order
after that time, the ring sizing restocking fee or non-refundable deposit will be retained. Changes to special orders may incur additional
charges if work has already started on your piece.
- If you email us for pricing for a special order, the quote we
provide is subject to change at any time (due to fluctuations in gold, gemstone and diamond prices, for example).
All quotes expire after 7 days from the date of issuance.
- For special orders, a 10% to 100% non-refundable deposit is
required upon ordering. The exact deposit will be provided with your custom quote or is listed with special order
information on our website.
- Special orders take 2 to 10 weeks
to ship depending on their complexity. We will narrow the time frame down when we email your quote to you.
- While we take every precaution to ensure that our quotes are accurate, it
is possible that that we may make an honest mistake in our calculations or assessment of the tasks required to
complete a job. In this case a revised quote may be provided. If a customer has already ordered prior to the quote
revision, the customer has the option to cancel the order at this time with a 100% refund of any money paid.
MyJewelrySource reserves the right to cancel an order
if the price has been miscalculated.
- Unless specified otherwise, a
non-refundable deposit is billed upon ordering with full payment due when the special order is completed and ready
to ship. Unless prior payment arrangements have been made, if the order
balance cannot be successfully billed or received within one month of completion, your
order is considered "in default", your non-refundable deposit
is forfeited and your order will be cancelled.
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We do not charge for having one of
our rings sized before the ring is shipped to you. However, if you return the ring or cancel your order before
shipment, a non-refundable amount, which is listed on the product page under the ring sizing selection, applies. You may cancel your order, sizing request, or change your ring size without penalty within 24 hours of placing your order. After that time, you
will be responsible for the non-refundable amount or ring sizing charge.
1-2 weeks for ring sizing. If you need the ring more quickly than
that, we can usually rush the sizing to meet your deadline or can ship the ring to you without sizing. You are then
welcome to return the ring to us for free sizing within 30 days. The customer is responsible for return shipping
costs and assumes all risks for loss or damage in transit.
Ring sizing is done at no charge
one time and return shipping is also free within the US. There is a charge for international shipping of
$30 to Canada and Mexico and $40 to all other countries.
If you require an additional
sizing or for resizing of custom or special orders, there will be a charge for the sizing and return shipping.
For most of our rings, your local
jeweler can easily size the rings up or down one size. We recommend that you send us the ring for sizing for greater
size adjustments. All shipments to us must be insured for your protection. The customer is responsible for
return shipping costs and assumes all risks for loss or damage in transit.
Please note that rings altered by
another jeweler (including sizing) cannot be returned and the 90 day repair warranty will be voided as we cannot be
responsible for damage caused by other jewelers.
What if the ring size you need
is not listed in the drop down menu on the product page?
We can size or remake most of our
rings in almost any size.
Click here for details.
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MyJewelrySource.com, along with the global diamond industry, has a zero-tolerance
policy toward conflict diamonds. Through measures such as the Kimberley Process, which tracks diamonds from mine to
market, the industry, in partnership with the United Nations, governments, and non-governmental organizations,
polices diamond exports to prevent the trade of illegal diamonds.MyJewelrySource.com only purchases diamonds
through the largest and most respected suppliers who, like us, proudly adhere to and enforce the standards
established by the Kimberley Process. All diamonds in our jewelry are warranted to be conflict free. If one of our
suppliers was ever found to be in violation of that process, we would immediately sever that relationship. We will
continue to support and promote any process that works to uphold legitimacy in the diamond trade.
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Free Diamond Guarantee
All jewelry purchased from
MyJewelrySource.com is covered by our limited 90 day repair warranty. The 90 day warranty period begins the day you
receive your original purchase.
Our 90 day repair warranty covers each item for
defects in manufacturing or loosening of gemstones or diamonds. We will repair any defective item at no charge
and also provide free return shipping as well (international orders will be charged $40 for shipping).
Diamond side stones up to 10 points in size, all
semi-precious gemstone side stones and semi-precious center stones of up to 1 carat in size are fully covered by
our warranty in case of loss due to a manufacturing defect. Gemstones in
eternity rings GR-4018 and GR-4014-B are excluded.Please contact us for warranty issues. We will
provide you with a return shipping address. All shipments to us must be insured for your protection. The
customer is responsible for return shipping costs and assumes all risks for loss or damage in transit.
Warranty coverage is based on the sole determination
of MyJewelrySource, and expressly excludes coverage for excessive wear and tear, poor care, abuse, loss or theft, or
loss of a center stone (precious gemstone, diamond, or semi-precious gemstone over 1 carat). Repair or alterations
(including ring sizing) performed by anyone other than MyJewelrySource will void this warranty as we are not able to
control nor guarantee the workmanship of another jeweler.
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MyJewelrySource fully recognizes and respects our customer's desire and right to privacy. We are committed
to protecting our customers' personal information. All orders are transmitted in an encrypted format and
customer information is only used for order fulfillment and tracking purposes.
Personal data is only collected at the time of purchase, including credit card information. This data is entered
by the customer or us onto a secure server owned and operated by a third party e-commerce company (ASecureCart)
using the highest level SSL encryption available. This data is only accessed and used by MyJewelrySource
employees and will never be rented, exchanged, sold or otherwise divulged to a third party except in providing
assistance to law enforcement. Personal information may be given to law enforcement agencies to aid in
criminal investigations or support criminal prosecutions.
For your protection, customer data is only stored on a secure server with ASecureCart (our third-part
e-commerce company) for approximately 90 days after which time it is automatically deleted. Credit
card information is encrypted on this server so that it cannot be read in the event of a compromise. All
information is then permanently deleted from this service and securely transferred to our private on-site password
protected computer database. Our database is not connected to our website and maintained with firewall,
password protection, and very limited access (only two computers may access our database at one time). In
addition our database cannot be opened without the presence of a physical theft deterrent devise. Our customer
database will never be rented, exchanged or sold to anyone- ever.
Our web servers collect the domain names, not the e-mail addresses, of visitors. In general, we gather
information about users of the Site collectively in order to determine, for example, which areas users access more
frequently. This information helps us to determine what is most beneficial for our users, and how we can continually
create a better overall experience for our users by improving the content of this Site.
What information do we collect?
We collect information from you when you place an order.
Any data we request that is not required will be specified as voluntary or optional.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address,
mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company
for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased
product or service requested by the customer.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you submit a
request or place an order.
These security measures include: password protected directories and databases to safeguard your information, SSL
(Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet
securely or PCI Scanning to actively protect our servers from hackers and other vulnerabilities.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket
Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those
authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be
stored on our servers.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your
Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture
and remember certain information.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does
not include trusted third parties who assist us in operating our website, conducting our business, or servicing you,
so long as those parties agree to keep this information confidential. We may also release your information when we
believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights,
property, or safety. However, non-personally identifiable visitor information may be provided to other parties for
marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online
Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your
Children's Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any
information from anyone under 13 years of age. Our website, products and services are all directed to people who are
at least 13 years old or older.
We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of
liability governing the use of our website at https://www.myjewelrysource.com/toplevelpages/legal.htm.
will apply only to information collected after the date of the change.
This policy was last modified on 04/09/2010
5256 S. Mission Road Suite 703-27
Bonsall, CA 92003
the following important privacy laws and initiatives:
Federal Trade Commision Fair
California Online Privacy Protection Act
Children's Online Privacy Protection Act
Controlling the Assault of Non-Solicited Pornography and Marketing Act
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We are very
proud to bring you the lowest jewelry prices anywhere - lower than all other internet sites, jewelry marts and
retail jewelers. While we take every precaution to ensure that our prices are accurate, it is possible that
programming errors may exist on our website or that individuals (i.e., hackers) may alter the prices on our site or
submit fraudulent orders. MyJewelrySource reserves
the right to reject orders in which the price was not as intended.
If an item which we are not planning to restock, or
planning to restock at a higher price due to increased manufacturing costs, is ordered, the order will be cancelled
and the buyer notified by email.
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In the event that our package send to you or sent
between us and our manufacturer is lost in
transit, delivered damaged or without its contents, or not received by the customer, it is our policy to replace the item(s) or refund the customer at our discretion. Replacement or refund will occur once all necessary
investigations by us, our insurance and/or shipping companies have been completed. Please know that these
investigations can take a significant amount of time and may result in criminal charges when necessary.
Customer's are responsible for any loss and/or damage
when they ship an item to us. For the customer's protection, we require that all packages are insured.
Customers are responsible for all fees related to a package which is not deliverable for any reason. This includes actual shipping costs and any associated taxes, duties, penalties or fees which are charged to our company.back to top
Under no circumstances shall MyJewelrySource / M&H Gems
be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of
action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have
been advised of the possibility of such damages.
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While we make every effort to assure that the
information on our website is accurate, occasionally errors are made. Errors include, but are not limited to,
information in our product specifications and descriptions, available ring sizes, prices, and lead times. In these
cases, we reserve the option to cancel the order and refund payment.
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policies may be changed at any time without notice.
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