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Return Policy (30 Days)
If for any reason you or your gift recipient are not completely satisfied with your purchase, you can return the purchase for a full refund or exchange for 30 days after package delivery. It's that simple! The Return Process
Refund Amount
International (non-US) Customers: Click here for more information on international orders. |
No Sales Tax for Anyone, Anywhere in the U.S.!MyJewelrySource, a California based company, will pay the sales tax due on all taxable purchases from this website by California residents. In addition, we do not charge nor collect sales tax for any other state.back to top
See Also: International Shipping Policy
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In-Stock orders placed by 5pm EST (2pm PST) will ship the Same or Next Business Day. All items are in-stock unless otherwise specified.
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Ring Sizing: If ring sizing has been selected, please allow 1-2 weeks for shipment. Please remember that nearly all of our rings can be sized by your local jeweler or we would be happy to size your ring at a later date. For non-custom/special orders, we size and return once for FREE for 30 days after you receive your purchase.
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Overnight orders received after 5pm EST (2pm PST) on Friday will ship on the following Monday. Orders which ship on a Friday will not be delivered until the following Monday unless a Saturday delivery is requested. To request a Saturday delivery, please write "Saturday delivery requested ($15)" in the "Comments" field of the Order Checkout Form. An additional $15 will be billed to your credit card for Saturday delivery requests.
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Packages are shipped in plain and unmarked boxes to assure privacy (and non-detection).
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Please note that all packages are shipped insured with a signature required. For UPS shipments, only three delivery attempts are made after which time the package is automatically returned to us. If this occurs, the customer is responsible for the cost of re-shipment. If you will not be at your delivery address to sign for your package, please call UPS after the first delivery attempt to arrange for pickup at a UPS facility. A note will be left by UPS with instructions after the first delivery attempt.
US Shipping and Insurance Rates
All packages are shipped fully insured from our facility in Southern California. Shipping insurance is free. International orders welcome.
| Shipping Method | Cost | Transit Time*** |
| Ground (no PO boxes): | Free |
1-5 business days* (See Map Detail Below) |
| 2nd Day Air (Continental US): | $25 | 2 business days* |
| Next Day Air (Continental US): | $50 | 1 business day* |
| Overnight - SATURDAY (Continental US): |
$70 | Saturday Delivery |
| US Military (APO/FPO): | Free |
8-32 days: Dependant on Military mail system |
| USPS Priority (Continental US) | $15 | 1-5 business days |
| USPS Express (Continental US) | $50 | 1-2 business days |
| Alaska, Hawaii, PR: 2nd Day: | $30 | 2 business days* |
| Alaska, Hawaii, PR: Next Day: | $60 | 1 business day* |
| Shipping Insurance: All Orders |
Free |
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| * Business days do
not include weekend days. ** Guaranteed transit times do not include unexpected delays due to weather events. |
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Shipping Refunds: Due to our substantially discounted shipping rates, we do not reimburse shipping charges if a shipment is not delivered on time. MyJewelrySource is not responsible for UPS or USPS shipping delays.
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Secure Transactions |
Online security is of paramount importance when purchasing items on the internet. When you place an order, a secure
direct link is made between your computer and a secure e-commerce server with the highest level of internet security available today
(128 or 256 bit encryption depending on your computer configuration). You can be assured that your personal data will not be viewed, intercepted, manipulated, or obtained by
unauthorized parties. Actual credit card processing is performed through industry leaders in e-commerce security and secure
credit card processing.
Our shopping cart and checkout pages are secured through DigiCert. Less-important pages, where no
customer data is entered, are still secured on this site by RapidSSL. Additionally, order and customer data is only stored on
secure internet servers for
90
days after which time it is automatically deleted and only stored locally, on-site with extremely limited
access.No personal information whatsoever is ever rented or sold to other parties. You will never receive unsolicited
e-mails (SPAM) or telemarketing calls as a result of any transaction with MyJewelrySource. For even more security, MyJewelrySource offers PayPal Check Out. When you purchase using this method, your credit card information is not transmitted to MyJewelrySource. We will never see your credit card number.  |
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Payment Options: MyJewelrySource accepts many payment options including VISA, MasterCard, Discover, Diners card, PayPal™, and Amazon Payments™. For standard orders (i.e., non-layaway, non-special, non-custom) by credit card, your credit card is billed upon receipt of order. Amazon or PayPal orders are also charged immediately by those parties. Only the non-refundable deposit is billed for those orders which specify that a deposit is due. The balance is due when the item is ready to ship for those orders. An order is not considered accepted until we can successfully bill your credit card or we receive your Amazon or PayPal payment. Prior to this time, orders may be cancelled by us for any reason, including the sale of the item to another customer. Additionally, the item price is subject to change prior to final approval by our company. For non-standard orders (including orders with special payment arrangements but excluding standard layaway orders), payment in full must be made within 2 weeks of the agreed upon final payment date. After this time, prices may be subject to change or orders may be cancelled. For layaway orders: See next section "Interest Free Layaway Policy". Ordering Options:
- Online orders can be placed 24 hours a day though this website. You can be assured that your personal and billing information is completely secure. You will receive an order confirmation by email.
- Telephone orders are gladly accepted. Please call us toll free at 1-866-432-4936. This is a great option particularly if you have questions that you would like answered.
Fax orders are also accepted by completing the Fax Order Form and faxing to 1-819-549-1037. We will email you an order confirmation upon receipt of your order.
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Buy Now. Pay Later.
MyJewelrySource offers financing through the PayPal™ Bill Me Later® program. Unlike our layaway program, you will receive your jewelry right away and still have the benefit of paying for it over time (subject to credit approval). See the ad below to see the current PayPal™ Bill Me Later® financing promotion.
If you already have a PayPal™ account:
Signing up for Bill Me Later® is easy. Simply select the PayPal checkout option and select Bill Me Later®. If you are not already approved for Bill Me Later® enter your date of birth and social security number for credit verification. No waiting- approval is within 30 seconds!
What if you don't have a PayPal™ account?
It's still easy! Select the PayPal™ checkout option. Select Create a PayPal account, select the Bill Me Later® radio button at the top, and provide the requested information. No waiting- approval for Bill Me Later® financing is within 30 seconds!PayPal™ has more than 117 million active accounts in 190 markets and 25 currencies around the world. PayPal customers made 589 million transactions in Q3 2012, or 6.4 million payments per day.back to top
Layaway Policy - Interest Free - No Prepayment Penalty
Many of our items are one-of-a-kind. Use our interest free layaway plan to grab the item before it sells out and lock in the current price- for up to a year!
MyJewelrySource currently offers 3 and 6 month layaway payment plans. If you wish to place an online order with the layaway option, simply select the desired option at the bottom of the Order Checkout Form (step 2 of 3).
Payment Options:
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If payment is by credit card: If you are paying by credit card or debit card, your order total will be divided into equal monthly payments, to be billed automatically on the same day each month. If you have a special request for the billing date each month, please indicate that in the comments section of the order form. Otherwise, the payments will be billed on the same day of the month as the day the order is placed. Your purchase will be shipped once the final payment has been made.
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If you have a special circumstance in which a payment cannot be made, we will delay the payment one time for up to one month, but the payment must be made up the next month. If the payment policy is not met or you decide to cancel your layaway purchase, your order is subject to the following cancellation penalties. Your layaway will be subject to cancellation if two monthly layaway payments are missed.
Extra Payments/Paying off your Layaway:
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If you wish to pay more than the minimum payment or make an extra payment, you can do that by emailing or calling us.
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You can pay the layaway off early by emailing or calling us.
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There are no penalties or hidden charges for additional or larger payments or if you would like to pay the layaway off early.
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In addition, the cancellation/return penalties (see below) are reduced accordingly if the layaway is paid off early.
Layaway Cancellation Policy:
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For 3 monthly payment layaway plans, the cancellation fee is 10% of the original order total.
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For 6 monthly payment layaway plans, the cancellation fee is 20% of the original order total.
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Please note that these amounts are NOT in addition to any non-refundable amounts (eg., sizing or special orders). The higher of the layaway cancellation/return fee, the individual item non-refundable amount for ring sizing, or any non-refundable deposits for special orders will be used in determining any cancellation or non-refundable amount.
Layaway Return Policy:
Our 30 day return policy applies to layaway orders and the following non-refundable amounts apply.
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For 3 monthly payment layaway plans, 10% of the original order total is non-refundable.
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For 6 monthly payment layaway plans, 20% of the original order total is non-refundable.
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Please note that these amounts are NOT in addition to any fees for ring sizing or non-refundable deposits for special orders. The higher of the layaway cancellation/return fee, the individual item non-refundable amounts for ring sizing, or any non-refundable deposits for special orders will be used in determining any cancellation or return restocking fee.
Legal Disclaimer:
After your initial (first) payment, an automated email will be sent to the email address specified in your order each time your credit card is billed or if the charge is rejected. It is your responsibility to make sure that you are able to receive emails from us and to update your email address with us if it changes. If you cannot or are not receiving your monthly emails, you must notify us so that we can contact you with any problems in billing your credit card.
back to top- If you place a order which has a ring sizing restocking fee or non-refundable deposit, you may cancel the order without penalty within 12 hours of placing your order. If you need to cancel your order after that time, the ring sizing restocking fee or non-refundable deposit will be retained. Changes to special orders may incur additional charges if work has already started on your piece.
- If you email us for pricing for a special order, the quote we provide is subject to change at any time (due to fluctuations in gold, gemstone and diamond prices, for example). All quotes expire after 7 days from the date of issuance.
- For special orders, a 10% to 100% non-refundable deposit is required upon ordering. The exact deposit will be provided with your custom quote or is listed with special order information on our website.
- Special orders take 2 to 10 weeks to ship depending on their complexity. We will narrow the time frame down when we email your quote to you.
- While we take every precaution to ensure that our quotes are accurate, it is possible that that we may make an honest mistake in our calculations or assessment of the tasks required to complete a job. In this case a revised quote may be provided. If a customer has already ordered prior to the quote revision, the customer has the option to cancel the order at this time with a 100% refund of any money paid. MyJewelrySource reserves the right to cancel an order if the price has been miscalculated.
- Unless specified otherwise, a non-refundable deposit is billed upon ordering with full payment due when the special order is completed and ready to ship. Unless prior payment arrangements have been made, if the order balance cannot be successfully billed or received within one month of completion, your order is considered "in default", your non-refundable deposit is forfeited and your order will be cancelled.
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We do not charge for having one of our rings sized before the ring is shipped to you. However, if you return the ring or cancel your order before shipment, a non-refundable amount, which is listed on the product page under the ring sizing selection, applies. You may cancel your order, sizing request, or change your ring size without penalty within 24 hours of placing your order. After that time, you will be responsible for the non-refundable amount or ring sizing charge. Please allow 1-2 weeks for ring sizing. If you need the ring more quickly than that, we can usually rush the sizing to meet your deadline or can ship the ring to you without sizing. You are then welcome to return the ring to us for free sizing within 30 days. The customer is responsible for return shipping costs and assumes all risks for loss or damage in transit. Ring sizing is done at no charge one time and return shipping is also free within the US. There is a charge for international shipping of $30 to Canada and Mexico and $40 to all other countries. If you require an additional sizing or for resizing of custom or special orders, there will be a charge for the sizing and return shipping. For most of our rings, your local jeweler can easily size the rings up or down one size. We recommend that you send us the ring for sizing for greater size adjustments. All shipments to us must be insured for your protection. The customer is responsible for return shipping costs and assumes all risks for loss or damage in transit. Please note that rings altered by another jeweler (including sizing) cannot be returned and the 90 day repair warranty will be voided as we cannot be responsible for damage caused by other jewelers. What if the ring size you need is not listed in the drop down menu on the product page? We can size or remake most of our rings in almost any size. Click here for details. back to top
MyJewelrySource.com, along with the global diamond industry, has a zero-tolerance policy toward conflict diamonds. Through measures such as the Kimberley Process, which tracks diamonds from mine to market, the industry, in partnership with the United Nations, governments, and non-governmental organizations, polices diamond exports to prevent the trade of illegal diamonds.MyJewelrySource.com only purchases diamonds through the largest and most respected suppliers who, like us, proudly adhere to and enforce the standards established by the Kimberley Process. All diamonds in our jewelry are warranted to be conflict free. If one of our suppliers was ever found to be in violation of that process, we would immediately sever that relationship. We will continue to support and promote any process that works to uphold legitimacy in the diamond trade. Read More>> back to top
All jewelry purchased from MyJewelrySource.com is covered by our limited 90 day repair warranty. The 90 day warranty period begins the day you receive your original purchase. Our 90 day repair warranty covers each item for defects in manufacturing or loosening of gemstones or diamonds. We will repair any defective item at no charge and also provide free return shipping as well (international orders will be charged $40 for shipping). Diamond side stones up to 10 points in size, all semi-precious gemstone side stones and semi-precious center stones of up to 1 carat in size are fully covered by our warranty in case of loss due to a manufacturing defect. Gemstones in eternity rings GR-4018 and GR-4014-B are excluded.Please contact us for warranty issues. We will provide you with a return shipping address. All shipments to us must be insured for your protection. The customer is responsible for return shipping costs and assumes all risks for loss or damage in transit. Warranty coverage is based on the sole determination of MyJewelrySource, and expressly excludes coverage for excessive wear and tear, poor care, abuse, loss or theft, or loss of a center stone (precious gemstone, diamond, or semi-precious gemstone over 1 carat). Repair or alterations (including ring sizing) performed by anyone other than MyJewelrySource will void this warranty as we are not able to control nor guarantee the workmanship of another jeweler. back to top
Summary
MyJewelrySource fully recognizes and respects our customer's desire and right to privacy. We are committed to protecting our customers' personal information. All orders are transmitted in an encrypted format and customer information is only used for order fulfillment and tracking purposes. Personal data is only collected at the time of purchase, including credit card information. This data is entered by the customer or us onto a secure server owned and operated by a third party e-commerce company (ASecureCart) using the highest level SSL encryption available. This data is only accessed and used by MyJewelrySource employees and will never be rented, exchanged, sold or otherwise divulged to a third party except in providing assistance to law enforcement. Personal information may be given to law enforcement agencies to aid in criminal investigations or support criminal prosecutions. For your protection, customer data is only stored on a secure server with ASecureCart (our third-part e-commerce company) for approximately 90 days after which time it is automatically deleted. Credit card information is encrypted on this server so that it cannot be read in the event of a compromise. All information is then permanently deleted from this service and securely transferred to our private on-site password protected computer database. Our database is not connected to our website and maintained with firewall, password protection, and very limited access (only two computers may access our database at one time). In addition our database cannot be opened without the presence of a physical theft deterrent devise. Our customer database will never be rented, exchanged or sold to anyone- ever.
Our web servers collect the domain names, not the e-mail addresses, of visitors. In general, we gather information about users of the Site collectively in order to determine, for example, which areas users access more frequently. This information helps us to determine what is most beneficial for our users, and how we can continually create a better overall experience for our users by improving the content of this Site. Policy
We collect information from you when you place an order.
Any data we request that is not required will be specified as voluntary or optional.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
We implement a variety of security measures to maintain the safety of your personal information when you submit a request or place an order.
These security measures include: password protected directories and databases to safeguard your information, SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely or PCI Scanning to actively protect our servers from hackers and other vulnerabilities.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Children's Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
CAN-SPAM Compliance
We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information.
Terms and Conditions
Your Consent
By using our site, you consent to our privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will update the Privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change.
This policy was last modified on 04/09/2010
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
MyJewelrySource
5256 S. Mission Road Suite 703-27
Bonsall, CA 92003
United States
service@myjewelrysource.com
866-432-4936
Privacy Policy Customer Pledge
We pledge to you, our customer, that we have made a dedicated effort to bring our privacy policy in line with the the following important privacy laws and initiatives:
Federal Trade Commision Fair
California Online Privacy Protection Act
Children's Online Privacy Protection Act
Privacy Alliance
Controlling the Assault of Non-Solicited Pornography and Marketing Act
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We are very proud to bring you the lowest jewelry prices anywhere - lower than all other internet sites, jewelry marts and retail jewelers. While we take every precaution to ensure that our prices are accurate, it is possible that programming errors may exist on our website or that individuals (i.e., hackers) may alter the prices on our site or submit fraudulent orders. MyJewelrySource reserves the right to reject orders in which the price was not as intended. If an item which we are not planning to restock, or planning to restock at a higher price due to increased manufacturing costs, is ordered, the order will be cancelled and the buyer notified by email. back to top
In the event that our package send to you or sent between us and our manufacturer is lost in transit, delivered damaged or without its contents, or not received by the customer, it is our policy to replace the item(s) or refund the customer at our discretion. Replacement or refund will occur once all necessary investigations by us, our insurance and/or shipping companies have been completed. Please know that these investigations can take a significant amount of time and may result in criminal charges when necessary. Customer's are responsible for any loss and/or damage when they ship an item to us. For the customer's protection, we require that all packages are insured. Customers are responsible for all fees related to a package which is not deliverable for any reason. This includes actual shipping costs and any associated taxes, duties, penalties or fees which are charged to our company.back to top
Under no circumstances shall MyJewelrySource / M&H Gems be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages. Complete Details>> back to top
While we make every effort to assure that the information on our website is accurate, occasionally errors are made. Errors include, but are not limited to, information in our product specifications and descriptions, available ring sizes, prices, and lead times. In these cases, we reserve the option to cancel the order and refund payment. back to top
Disclaimer: These policies may be changed at any time without notice. back to top