No Sales Tax for Anyone, Anywhere in the U.S.!MyJewelrySource, a California based company, will pay the sales tax due on all taxable purchases from MJS by California residents.back to top
See Also: International Shipping Policy
All packages are shipped fully insured from our facility in Southern California. Shipping insurance is free. International orders welcome.
Payment Options: MyJewelrySource accepts many payment options including VISA, MasterCard, Discover, Diners card, PayPal™, and Amazon Payments™. For standard orders (i.e., non-layaway, non-special, non-custom) by credit card, your credit card is billed upon receipt of order. Amazon or PayPal orders are also charged immediately by those parties. Only the non-refundable deposit is billed for those orders which specify that a deposit is due. The balance is due when the item is ready to ship for those orders. An order is not considered accepted until we can successfully bill your credit card or we receive your Amazon or PayPal payment. Prior to this time, orders may be cancelled by us for any reason, including the sale of the item to another customer. Additionally, the item price is subject to change prior to final approval by our company. For non-standard orders (including orders with special payment arrangements but excluding standard layaway orders), payment in full must be made within 2 weeks of the agreed upon final payment date. After this time, prices may be subject to change or orders may be cancelled. For layaway orders: See next section "Interest Free Layaway Policy". Ordering Options:
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Buy Now. Pay Later.
MyJewelrySource offers financing through the PayPal™ Bill Me Later® program. Unlike our layaway program, you will receive your jewelry right away and still have the benefit of paying for it over time (subject to credit approval). See the ad below to see the current PayPal™ Bill Me Later® financing promotion.
If you already have a PayPal™ account:
Signing up for Bill Me Later® is easy. Simply select the PayPal checkout option and select Bill Me Later®. If you are not already approved for Bill Me Later® enter your date of birth and social security number for credit verification. No waiting- approval is within 30 seconds!
What if you don't have a PayPal™ account?
It's still easy! Select the PayPal™ checkout option. Select Create a PayPal account, select the Bill Me Later® radio button at the top, and provide the requested information. No waiting- approval for Bill Me Later® financing is within 30 seconds!PayPal™ has more than 117 million active accounts in 190 markets and 25 currencies around the world. PayPal customers made 589 million transactions in Q3 2012, or 6.4 million payments per day.back to top
Layaway Policy - Interest Free - No Prepayment Penalty
Many of our items are one-of-a-kind. Use our interest free layaway plan to grab the item before it sells out and lock in the current price- for up to a year!
MyJewelrySource has a variety of layaway options for orders of $300 or more: 3 monthly payments, 6 monthly payments or 12 monthly payments. If you wish to place an online order with the layaway option, simply select the desired option at the bottom of the Order Checkout Form (step 2 of 3).
Extra Payments/Paying off your Layaway:
Layaway Cancellation Policy:
Layaway Return Policy:
Our 30 day return policy applies to layaway orders and the following non-refundable amounts apply.
After your initial (first) payment, an automated email will be sent to the email address specified in your order each time your credit card is billed or if the charge is rejected. It is your responsibility to make sure that you are able to receive emails from us and to update your email address with us if it changes. If you cannot or are not receiving your monthly emails, you must notify us so that we can contact you with any problems in billing your credit card.back to top
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We do not charge for having one of our rings sized before the ring is shipped to you. However, if you return the ring or cancel your order before shipment, a non-refundable amount, which is listed on the product page under the ring sizing selection, applies. You may cancel your order or sizing request without penalty within 24 hours of placing your order. After that time, you will be responsible for the non-refundable amount or ring sizing charge. Please allow 1-2 weeks for ring sizing. If you need the ring more quickly than that, we can usually rush the sizing to meet your deadline or can ship the ring to you without sizing. You are then welcome to return the ring to us for free sizing within 30 days. The customer is responsible for return shipping costs and assumes all risks for loss or damage in transit. Ring sizing is done at no charge one time and return shipping is also free within the US. There is a charge for international shipping of $30 to Canada and Mexico and $40 to all other countries. If you require an additional sizing or for resizing of custom or special orders, there will be a charge for the sizing and return shipping. For most of our rings, your local jeweler can easily size the rings up or down one size. We recommend that you send us the ring for sizing for greater size adjustments. All shipments to us must be insured for your protection. The customer is responsible for return shipping costs and assumes all risks for loss or damage in transit. Please note that rings altered by another jeweler (including sizing) cannot be returned and the 90 day repair warranty will be voided as we cannot be responsible for damage caused by other jewelers. What if the ring size you need is not listed in the drop down menu on the product page? We can size or remake most of our rings in almost any size. Click here for details. back to top
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All jewelry purchased from MyJewelrySource.com is covered by our limited 90 day repair warranty. The 90 day warranty period begins the day you receive your original purchase. Our 90 day repair warranty covers each item for defects in manufacturing or loosening of gemstones or diamonds. We will repair any defective item at no charge and also provide free return shipping as well (international orders will be charged $40 for shipping). Diamond side stones up to 10 points in size, all semi-precious gemstone side stones, and semi-precious center stones of up to 1 carat in size are fully covered by our warranty in case of loss due to a manufacturing defect. Please contact us for warranty issues. We will provide you with a return shipping address. All shipments to us must be insured for your protection. The customer is responsible for return shipping costs and assumes all risks for loss or damage in transit. Warranty coverage is based on the sole determination of MyJewelrySource, and expressly excludes coverage for excessive wear and tear, poor care, abuse, loss or theft, or loss of a center stone (precious gemstone, diamond, or semi-precious gemstone over 1 carat). Repair or alterations (including ring sizing) performed by anyone other than MyJewelrySource will void this warranty as we are not able to control nor guarantee the workmanship of another jeweler. back to top
MyJewelrySource fully recognizes and respects our customer's desire and right to privacy. We are committed to protecting our customers' personal information. All orders are transmitted in an encrypted format and customer information is only used for order fulfillment and tracking purposes. Personal data is only collected at the time of purchase, including credit card information. This data is entered by the customer or us onto a secure server owned and operated by a third party e-commerce company (ASecureCart) using the highest level SSL encryption available. This data is only accessed and used by MyJewelrySource employees and will never be rented, exchanged, sold or otherwise divulged to a third party except in providing assistance to law enforcement. Personal information may be given to law enforcement agencies to aid in criminal investigations or support criminal prosecutions. For your protection, customer data is only stored on a secure server with ASecureCart (our third-part e-commerce company) for approximately 90 days after which time it is automatically deleted. Credit card information is encrypted on this server so that it cannot be read in the event of a compromise. All information is then permanently deleted from this service and securely transferred to our private on-site password protected computer database. Our database is not connected to our website and maintained with firewall, password protection, and very limited access (only two computers may access our database at one time). In addition our database cannot be opened without the presence of a physical theft deterrent devise. Our customer database will never be rented, exchanged or sold to anyone- ever.
Our web servers collect the domain names, not the e-mail addresses, of visitors. In general, we gather information about users of the Site collectively in order to determine, for example, which areas users access more frequently. This information helps us to determine what is most beneficial for our users, and how we can continually create a better overall experience for our users by improving the content of this Site. Policy
We collect information from you when you place an order.
Any data we request that is not required will be specified as voluntary or optional.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
We implement a variety of security measures to maintain the safety of your personal information when you submit a request or place an order.
These security measures include: password protected directories and databases to safeguard your information, SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely or PCI Scanning to actively protect our servers from hackers and other vulnerabilities.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Children's Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information.
Terms and Conditions
This policy was last modified on 04/09/2010
5256 S. Mission Road Suite 703-27
Bonsall, CA 92003
Federal Trade Commision Fair
California Online Privacy Protection Act
Children's Online Privacy Protection Act
Controlling the Assault of Non-Solicited Pornography and Marketing Act
If at anytime you have a cause that needs to be disputed please fill out the Trust Guard Dispute Resolution form.
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We are very proud to bring you the lowest jewelry prices anywhere - lower than all other internet sites, jewelry marts and retail jewelers. While we take every precaution to ensure that our prices are accurate, it is possible that programming errors may exist on our website or that individuals (i.e., hackers) may alter the prices on our site or submit fraudulent orders. MyJewelrySource reserves the right to reject orders in which the price was not as intended. If an item which we are not planning to restock, or planning to restock at a higher price due to increased manufacturing costs, is ordered, the order will be cancelled and the buyer notified by email. back to top
In the event that our package send to you or sent between us and our manufacturer is lost in transit, delivered damaged or without its contents, or not received by the customer, it is our policy to replace the item(s) or refund the customer at our discretion. Replacement or refund will occur once all necessary investigations by us, our insurance and/or shipping companies have been completed. Please know that these investigations can take a significant amount of time and may result in criminal charges when necessary. Customer's are responsible for any loss and/or damage when they ship an item to us. For the customer's protection, we require that all packages are insured. Customers are responsible for all fees related to a package which is not deliverable for any reason. This includes actual shipping costs and any associated taxes, duties, penalties or fees which are charged to our company.back to top
Under no circumstances shall MyJewelrySource / M&H Gems be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages. Complete Details>> back to top
While we make every effort to assure that the information on our website is accurate, occasionally errors are made. Errors include, but are not limited to, information in our product specifications and descriptions, available ring sizes, prices, and lead times. In these cases, we reserve the option to cancel the order and refund payment. back to top
Disclaimer: These policies may be changed at any time without notice. back to top