Return Policy (30 Days)
If for any reason you or your gift recipient are not completely satisfied with your purchase, you can return the purchase for a full refund or exchange for 30 days after package delivery. It's that simple!
The Return Process
- Please contact us at firstname.lastname@example.org or 1-866-432-4936 to let us know that you wish to return an item. We will immediately provide you with a Return Merchandise Authorization (RMA) number which you must include with your item.
- Depending on your location, we will provide you with the appropriate return shipping address when you contact us.
- All items must be returned in the original, undamaged condition with the tamper resistant tag attached (if applicable) within 1 week of receiving the RMA number. Items sold as a pair must be returned together (e.g., chains and pendants). Items returned without the tamper resistant tag will not be accepted. Items which are scratched or damaged will be subject to a repair fee. MyJewelrySource cannot accept any item which has been modified by another party for return.
- Packages must be mailed to us within 1 week of receiving your RMA Number by insured, priority mail or better. The customer is responsible for return shipping costs and assumes all risks for loss or damage in transit.
- Items returned without a RMA having been issued, items returned without the original jewelry boxes, or items not postmarked within 7 days of receiving the RMA number are subject to a $25 restocking fee. Items returned post-marked after 14 days of receiving your RMA will not be accepted and returned. Goods shall not be considered accepted for return until we have received, inspected and approved the returned item at our place of business. You will be notified by email when your return has been processed.
- The amount refunded will be the total price paid less any shipping upgrade fees (e.g. 2nd day, overnight or international), ring sizing non-refundable amount (for those who had us size your ring prior to shipment as listed in the item description and shopping cart), and/or penalties (as described above), if applicable.
- For special and custom orders, the non-refundable deposit cannot be refunded, even if the order has been cancelled prior to shipping.
- Refunds are made by refunding the original method of payment, when possible. Otherwise, money will be refunded by check.
International (non-US) Customers: Click here for more information on international orders.