Why is there a non-refundable amount for Ring Sizing?

We're proud to offer a unique collection of fine rings, many of which are one-of-a-kind or available in extremely limited quantities. When a customer selects a size other than the stock size shown on the product page, we custom size or remake the ring specifically for that order. This process sometimes involves resetting the center gemstone and side diamonds - an intensive process performed by our master jeweler.

While we do not charge anything upfront for this work, a portion of your purchase becomes non-refundable once sizing has been performed. This non-refundable amount helps us recover the labor and material costs incurred if a customized ring is later returned.

Rest assured, this is not an additional fee. It's simply the portion of the original purchase price that would not be refunded under these circumstances. And of course it only applies to orders which require ring sizing before shipment. We've structured it this way to offer complimentary ring sizing up front while keeping our overall prices low for everyone.

How can I make my ring purchase FULLY Refundable?

If you'd like your ring order to remain 100% refundable, we recommend ordering the ring in its stock size. Once you receive it, you'll have a full month to inspect it and decide if it's right for you. If you choose to keep it, you may then send it back to us for one free sizing - and we'll even ship it back to you at no charge.

Alternatively, you're also welcome to have your local jeweler size the ring after purchase.