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30 Day Return Policy
If for any reason you or your gift recipient are not completely satisfied with your purchase, you can return the purchase in its original condition for a full refund or exchange for 30 days after delivery. It's that
simple!
The Return Process
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Please contact us
at service@myjewelrysource.com or 1-866-432-4936 to let us know that you wish to return an item. We will
immediately provide you with a Return Merchandise Authorization (RMA) number which you must include with your item.
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Depending on your location, we will provide you with the appropriate return shipping address when you contact us.
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All items
must be returned in the original, undamaged condition with the tamper
resistant tag attached (if applicable) within 1 week of receiving the RMA
number. Items sold as a pair must be returned together (e.g., chains
and pendants). Items returned without the tamper resistant tag will not be accepted. Items which
are scratched or damaged will be subject to a repair fee. MyJewelrySource
cannot accept any
item which has been modified by another party for return.
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Packages
must be mailed to us within 1 week of receiving
your RMA Number by insured, priority mail or better. The customer is responsible for
return shipping costs and assumes all risks for loss or damage in transit.
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Items
returned without a RMA having been issued, items returned without the
original jewelry boxes, or items not postmarked within 7 days of receiving
the RMA number are subject to a $25 restocking fee. Items
returned post-marked after 14 days of receiving your RMA will not be accepted and returned. Goods shall not
be considered accepted for return until we have received, inspected and
approved the returned item at our place of business. You will be notified
by email when your return has been processed.
Refund Amount
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The amount
refunded will be the total price paid less any shipping upgrade fees, ring sizing restocking fees (for those who had us size your ring prior to shipment), and/or penalties (as described above), if applicable.
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For special
and custom orders, the non-refundable deposit cannot be refunded, even if
the order has been cancelled prior to shipping.
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All refunds
will be paid by check or a credit to your credit card at our discretion.
International (non-US) Customers:
Click here for more information on international orders.
Disclaimer: This policy may be changed at any time without notice.
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