Return, Pricing, Layaway Policies from MyJewelrySource

30 Day Return Policy

If for any reason you or your gift recipient are not completely satisfied with your purchase, you can return the purchase in its original condition for a full refund or exchange for 30 days after delivery. It's that simple!

The Return Process

Please contact us at service@myjewelrysource.com or 1-866-432-4936 to let us know that you wish to return an item. We will immediately provide you with a Return Merchandise Authorization (RMA) number which you must include with your item.
Depending on your location, we will provide you with the appropriate return shipping address when you contact us.
All items must be returned in the original, undamaged condition with the tamper resistant tag attached (if applicable) within 1 week of receiving the RMA number. Items sold as a pair must be returned together (e.g., chains and pendants). Items returned without the tamper resistant tag will not be accepted. Items which are scratched or damaged will be subject to a repair fee. MyJewelrySource cannot accept any item which has been modified by another party for return.
Packages must be mailed to us within 1 week of receiving your RMA Number by insured, priority mail or better. The customer is responsible for return shipping costs and assumes all risks for loss or damage in transit.
Items returned without a RMA having been issued, items returned without the original jewelry boxes, or items not postmarked within 7 days of receiving the RMA number are subject to a $25 restocking fee. Items returned post-marked after 14 days of receiving your RMA will not be accepted and returned. Goods shall not be considered accepted for return until we have received, inspected and approved the returned item at our place of business. You will be notified by email when your return has been processed.

Refund Amount

The amount refunded will be the total price paid less any shipping upgrade fees, ring sizing restocking fees (for those who had us size your ring prior to shipment), and/or penalties (as described above), if applicable.
For special and custom orders, the non-refundable deposit cannot be refunded, even if the order has been cancelled prior to shipping.
All refunds will be paid by check or a credit to your credit card at our discretion.

International (non-US) Customers: Click here

Sales Tax

No Sales Tax for Anyone, Anywhere in the U.S.!

MyJewelrySource, a California based company, will pay the sales tax due on all taxable purchases from MJS by California residents.

Shipping Policy and Rates

Orders placed by 2 pm PST will ship the Same or Next Business Day. All items are in-stock unless otherwise specified.
Ring Sizing: If ring sizing has been selected, please allow 1-2 weeks for shipment. Please remember that nearly all of our rings can be sized by your local jeweler or we would be happy to size your ring at a later date at the same price stated on the item detail page (generally free or $15).

Overnight orders received after 2 pm on Friday will ship on the following Monday. Orders which ship on a Friday will not be delivered until the following Monday unless a Saturday delivery is requested. To request a Saturday delivery, please write "Saturday delivery requested ($13)" in the "Comments" field of the Order Checkout Form. An additional $13 will be billed to your credit card for Saturday delivery requests.
US Shipping and Insurance Rates

All packages are shipped insured from our facility in Southern California. International orders welcome.

USPS Priority Mail	Free
US Military APO/FPO	Free
UPS Ground	Free
UPS 2nd Day Air	$6.50
UPS Overnight	$20.00

Alaska, Hawaii, Puerto Rico: UPS 2nd Day Air	$15.00
Alaska & Hawaii, Puerto Rico: UPS Overnight	$30.00
Canada: UPS Standard (not available for order totals above $700)	$10.00
Canada: UPS Express	$40.00
International: UPS International Express	$40.00

Shipping Insurance: All Orders	Free

Shipping Refunds: Due to our substantially discounted shipping rates, we do not reimburse shipping charges if a shipment is not delivered on time. MyJewelrySource is not responsible for UPS or USPS shipping delays.

International Shipping Policy

Security

Online security is of paramount importance when purchasing items on the internet. At MyJewelrySource, all customer ordering information is entered directly onto a secure server with the highest level of internet security available today (128 or 256 bit encryption depending on your computer configuration). You can be assured that your personal data will not be intercepted, manipulated, or obtained by unauthorized parties. Actual credit card processing is performed through Verisign™, an industry leader in e-commerce security and secure credit card processing.

This site is tested and certified daily to pass the FBI/SANS Internet Security Test. The "live" HACKER SAFE mark appears only when a web site's security meets the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express, Discover and JCB.

No personal information whatsoever is ever rented or sold to other parties. You will never receive unsolicited e-mails (SPAM) or telemarketing calls as a result of any transaction with MyJewelrySource.

Lowest Price Guarantee

Buy with Confidence! Not only will you always receive jewelry of the highest quality, but you will never have to worry about paying too much for it. MyJewelrySource has absolutely positively the lowest prices anywhere online, including sale priced items at other online stores- we guarantee it.

MyJewelrySource is the only place that you need to shop for fine jewelry. You can be 100% confident that you have received the best price and the finest quality possible.

If within 30 days of your purchase, you find a lower price for an identical item on the internet, we’ll happily refund you the difference.

Click here for complete details.

Payment/Ordering Options

Payment Options:

MyJewelrySource accepts many payment options including VISA, MasterCard, American Express, Discover, Diners card, PayPal, personal checks, cashiers checks and money orders.

Check or Money Order payments can be mailed to MJS, 5256 South Mission Road, Suite 703-027, Bonsall, CA 92003. Please allow 10 business days for Personal Checks to clear prior to shipment of your order. We will email you an order confirmation upon receipt of your order.

Ordering Options:

Online orders can be placed 24 hours a day though this website. You can be assured that your personal and billing information is completely secure. You will receive an order confirmation by email if an email address is provided during the online order checkout process.
Telephone orders are gladly accepted. Please call us toll free at 1-866-432-4936. This is a great option particularly if you have questions that you would like answered.
Fax orders are also accepted by completing the Fax Order Form and faxing to 1-775-239-1146. We will email you an order confirmation upon receipt of your order.

Interest Free Layaway Policy

Many of our items are one-of-a-kind. Use an interest free layaway plan to grab the item before it sells out and lock in the current price- for up to a year! This is especially important with today's rapidly rising gold, platinum, diamond, gemstone and labor prices.

MyJewelrySource has a variety of layaway options for orders of $300 or more: 3 monthly payments, 6 monthly payments or 12 monthly payments. If you wish to place an online order with the layaway option, simply select the desired option at the bottom of the order checkout form

Payment Options:

If payment is by credit card: If you are paying by credit card or debit card, your order total will be divided into equal monthly payments, to be billed automatically on the same day each month. If you have a special request for the billing date each month, please indicate that in the comments section of the order form. Otherwise, the payments will be billed on the same day of the month as the day the order is placed. Your purchase will be shipped once the final payment has been made.
If payment is by check or money order: Please divide your order total by the term (3, 6, or 12) and write the check out to M&H Gems. Send monthly payments to the address below.

MJS

5256 South Mission Road, Suite 703-027
Bonsall, CA 92003

If payments are not received within 15 days of the due date, the layaway will be cancelled.

If you have a special circumstance in which a payment cannot be made, we will delay the payment one time for up to one month, but the payment must be made up the next month. If the payment policy is not met or you decide to cancel your layaway purchase, your order is subject to the following cancellation penalties.

Layaway Cancellation Policy:

For 3 payment layaway plans, the cancellation fee is 10% of the original order total.
For 6 payment layaway plans, the cancellation fee is 20% of the original order total.
For 12 payment layaway plans, the cancellation fee is 30% of the original order total.

Please note that these amounts are NOT in addition to any restocking fees for ring sizing or non-refundable deposits for special orders. The higher of the layaway cancellation or layaway return fees or the individual item restocking fees for ring sizing or non-refundable deposits for special orders will be used in determining any cancellation or restocking fee.

Layaway Return Policy:

Our 30 day return policy applies to layaway orders and the following restocking fees apply.

For 3 payment layaway plans, the restocking fee is 10% of the original order total.
For 6 payment layaway plans, the restocking fee is 20% of the original order total.
For 12 payment layaway plans, the restocking fee is 30% of the original order total.

Special Orders, Quotations, Pricing & Payment Policy

If you place a special order which has a non-refundable deposit, you may cancel the order without penalty within 24 hours of placing your order. If you need to cancel your order after that time, the non-refundable deposit will be retained. Changes to special orders may incur additional charges if work has already started on your piece.
If you email us for pricing for a special order, the quote we provide is subject to change at any time (due to fluctuations in gold, gemstone and diamond prices, for example) until an order is placed.
For special orders, a 10% to 100% non-refundable deposit is required upon ordering. The exact deposit will be provided with your custom quote or is listed with special order information on our website.
Special orders take 2 to 8 weeks to ship depending on their complexity. We will narrow the time frame down when we email your quote.
While we take every precaution to ensure that our quotes are accurate, it is possible that that we may make an honest mistake in our calculations or assessment of the tasks required to complete a job. In this case a revised quote may be provided. If a customer has already ordered prior to the quote revision, the customer has the option to cancel the order at this time with a 100% refund of any money paid. MyJewelrySource reserves the right to cancel an order if the price has been miscalculated.
Unless specified otherwise, a non-refundable deposit is billed upon ordering with full payment due when the special order is completed and ready to ship. If payment is not received within one month of completion, your payment is considered "in default" and we reserve the right to cancel your order and retain your non-refundable deposit.

Ring Sizing Information

If you are interested in having one of our rings sized before the ring is shipped to you, the restocking fee or ring sizing charge listed on the product page applies to the purchase. You may cancel your order or sizing request without penalty within 24 hours of placing your order. After that time, you will be responsible for the restocking fee or ring sizing charge.

Ring sizing generally takes about 1 week. If you need the ring more quickly than that, we can ship the ring to you without sizing and you are welcome to return the ring to us for sizing within 30 days. Ring sizing is done at no charge one time and return shipping is also free. If you require an additional sizing, there will be a charge for the sizing and return shipping. For most of our rings, your local jeweler can easily size the rings up or down one size. If you need an adjustment larger than that, we do recommend that the ring be returned to us for sizing. Please note that rings altered by another jeweler cannot be returned and the 90 day repair warranty will be voided.

90 Day Repair Warranty

All jewelry purchased from MyJewelrySource.com is covered by our limited 90 day repair warranty. The 90 day period begins the day you receive your purchase.

Our warranty covers each item for defects in manufacturing only, based on the sole determination of MyJewelrySource, and expressly excludes coverage for excessive wear and tear, poor care, abuse, loss or theft, or loss of a center stone (precious gemstone or diamond). Diamond side stones up to 10 points in size, all semi-precious gemstone side stones, and semi-precious center stones of up to 1 carat in size are covered by our warranty in case of loss due to a manufacturing defect. Repair or alterations (including ring sizing) performed by anyone other than MyJewelrySource will void this warranty.

Loyalty Club

The loyalty club program has been discontinued in favor of offering the absolute everyday lowest prices for all customers. Existing loyalty club members will continue to receive benefits through the end of 2007 per the loyalty club terms and conditions.

Privacy Policy

Overview

MyJewelrySource fully recognizes and respects our customer's desire and right to privacy. We are committed to protecting our customers' personal information. All orders are transmitted in an encrypted format and customer information is only used for order fulfillment and tracking purposes.

Policy

Personal data is only collected at the time of purchase, including credit card information. This data is entered by the customer or us onto a secure server owned and operated by a third party e-commerce company using the highest level SSL encryption. This shopping cart company does not have access to the data entered. This data is only accessed and used by MyJewelrySource employees and will never be rented, exchanged, sold or otherwise divulged to a third party except as required by law. Personal information may be given to law enforcement agencies as required by law during criminal investigations.

For your protection, customer data is stored on a secure server with the third-part e-commerce company for approximately two months. Credit card information is encrypted on this server so that it cannot be read in the event of a compromise. All information is then permanently deleted from this service and securely transferred to our private on-site computer database. Our database is not connected to the internet or our website and maintained with firewall and password protection, and very limited access. Our customer database will never be rented, exchanged or sold to anyone- ever.

Our web servers collect the domain names, not the e-mail addresses, of visitors. In general, we gather information about users of the Site collectively in order to determine, for example, which areas users access more frequently. This information helps us to determine what is most beneficial for our users, and how we can continually create a better overall experience for our users by improving the content of this Site.

Cookies

There is a technology called "cookies" which is an element of data that a Web site can send to your browser which may then store on your system. Cookies are mainly used by our site to "remember" the contents of your shopping cart so that if your computer becomes disconnected your shopping cart will be full when you return. You can set your browser to notify you when you receive a cookie, giving the chance to decide whether to accept it. We do not retain any individualized information as a result of our use of cookies.

Web Site Links

Our web site may contain links to other Web sites. While MyJewelrySource tries to link only to sites that share its high standards and respect for privacy, we cannot take responsibility for the content or the privacy practices employed by other sites or companies.

Shopping Cart

In an effort to discover programming problems and help determine which jewelry styles the customer is most interested in, we monitor our shopping cart which includes all items added to the shopping cart including those items never actually purchased. Information, entered into the cart, excluding credit card information, is available for our review. On rare occasion, we may email a potential customer whom it appears may have had a problem completing the required information to see if we can be of any assistance.

Pricing Policy

We are very proud to bring you what we feel are the lowest jewelry prices anywhere - lower than all other internet sites, jewelry marts and retail jewelers. While we take every precaution to ensure that our prices are accurate, it is possible that programming errors may exist on our website or that individuals (i.e., hackers) may alter the prices on our site or submit fraudulent orders. MyJewelrySource reserves the right to reject orders in which the price was not as intended.

If an item which we are not planning to restock, or planning to restock at a higher price due to increased manufacturing costs, is ordered, the order will be cancelled and the buyer notified by email.

MyJewelrySource provides many custom quotes to our customers each day. Occasionally, a custom quote may not account for certain costs and therefore be incorrect. In the event that a quote is not accurate, or as intended, MyJewelrySource reserves the right to revise the price on a custom order prior to any order being placed, or cancel the order without penalty to the buyer if already placed.

Lost Packages

In the event that a package is lost in transit, delivered damaged or without its contents, or not received by the customer, it is our policy to replace the item(s). The replacement will occur once any necessary investigations by us, our insurance and/or shipping companies have been completed. These investigations can take up to a month.

Legal Notice

Under no circumstances shall MyJewelrySource/M&H Gems be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages. More Details>>

Disclaimer: These policies may be changed at any time without notice.